Shipping & Returns

Where do you ship? 

We ship Australia wide. Unfortunately we do not ship internationally.

What currency are items quoted as?

All items are quoted in Australian dollars.

What is the cost of delivery?

Delivery is FREE, regardless of items purchased or where you live. We won't charge you a cent. 

Because you asked for it, we have now introduced "Express" shipping as a paid option. This varies between bulky and non bulky items.

What does express delivery mean?

Express delivery means that the items purchased are shipped by a faster method than standard shipping delivery times. This could either be via Auspost Express/Allied Express or a similar courier. 

When will my items arrive?

We endeavour to dispatch 1-2 business days after receipt of order. Order's received during the weekend will only be processed on the following Monday. Order's received on a Public holiday will only be processed on the next available business day.

Depending on the products ordered and your location; shipping might take around 2-5 days after being dispatched.

We have warehouses countrywide and where possible, we ship from a warehouse in your area, just to speed up the process.

Please note that the above is just an estimate and during peak or busy times, the delivery time frame will take longer. But rest assured, we know you want your items as soon as possible and we will do everything we can to rush every order.

How can I track my order?

Most orders are dispatched with Fastway Couriers (or on occasion Auspost) and will have tracking ability. Please note that tracking is not live. In most cases the Fastway Website will not show anything before the shipment has been scanned at the point of its destination.

Our orders are collected in bulk and aggregated with other orders

We receive the tracking number from Fastway the same time that you do. In a lot of circumstances, your order will be received before any tracking becomes available to us. We will only update tracking if your order is still in transit.

We know this system isn’t perfect,and are working on ways to get you the tracking number sooner.

Your Rights under the Australian Consumer Law

Our electronics and other goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, ZUMI-X is entitled to choose between providing you with a repair, replacement or other suitable remedy.

What should I do if I have changed my mind and want to return a product?

Change of mind returns / Store credit

Your satisfaction is our number one priority however, Please choose carefully as ZUMI-X does not normally accept return of goods where you have simply changed your mind or the product was not what you expected.


However, if you wish to return products in their original packaging and in saleable condition we will provide you with a store credit for the purchase price less delivery fee.

A restocking fee of 20% or $25 (whichever is lower) will apply.

Please contact us via email to authorise the Return; as no returns can be accepted without one.
We will provide you with a store credit only when we receive the returned product. Return postage is at your expense.
Store credits must be used within 12 months of issue. Store credits may only be used to purchase from ZUMI-X.com.au and are not redeemable for cash.


Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognize that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. ZUMI-X adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

For any product return, please approach our sales/ customer service team by email at support@zumi.com.au. This includes products that carry a manufacturer's warranty. Any cost incurred by you in returning the item to will be borne by you.

Cancellations

All orders placed are considered final and any requests for cancellation will automatically be subject to a $25 admin fee. Once an item has already shipped, store credit will be provided as long as the item is unopened and unused and in original sealed wrapping (if applicable) (less the $25 admin fee).

Product Assessment

Once proof of purchase has been established, we will offer you a refund, exchange, or store credit.

The available remedy will depend on whether the fault amounts to a major failure, where the product fault is difficult or potentially dangerous to determine in-store (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution.

The manufacturer or their agent will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer, the manufacturer will determine whether:

There is no fault found

There is a minor fault which can be easily repaired within a reasonable time frame
There is a major fault found and the customer is to be offered a replacement or a refund
The product has been damaged or abused through misuse.

Where there is no fault found, the product will be returned to the customer after a fee charged for re shipping. Where the manufacturer's assessment finds that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, we may require, at our option that you compensate us for any fee imposed on us by the manufacturer in relation to this assessment.

When assessing product fault, it is up to you whether you would prefer to deal with ZUMI-X or the manufacturer directly. It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option.

When we send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe.

Unfortunately, ZUMI-X cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether that has been identified by ZUMI-X, the manufacturer or repair agent. If the product does not match its advertised description, ZUMI-X will provide you with a choice between a refund or a Returns Card to the value of the item purchased.

What should I do if I am having difficulties with getting my product to work?

If you are experiencing problems operating your product, we strongly recommend that you review FAQ's and troubleshooting via the manufacturer's website. It is our experience that often when customers believe the product they have purchased is faulty; it can be resolved with some basic 'troubleshooting' by the manufacturer. The contact number is typically provided on your warranty card or our ZUMI-X staff can provide you with their relevant contact details to assist you.

Delivery & Shipping Process

  • Order is placed by customer
  • Staff receive Order and is Processed
  • Once Order is prepared, a delivery is scheduled with Courier (usually Fastway Couriers)
  • Courier collects batch Orders and arrange delivery
  • Courier supply’s tracking number to us and customer simultaneously
  • Goods are delivered

If anything is taking longer than usual, please contact us and we’ll follow up for you.

What payment methods are available?

Visa and Mastercard

Paypal.

ZipPay (Our favourite)

If you would like to do a direct transfer, or pay over the phone - give us a call.

Do you offer international shipping?

Whilst we do endeavor to deliver our range anywhere in the world, please contact us before you order to confirm that we can send items to your specific location.

Email support@zumi.com.au

Are online payments secure?

We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times. 

Is Paypal safe?

After completing the online purchase information you will be redirected to the Paypal website where you can choose to login to your Paypal account, or given the option to pay with your credit or debit card. Don’t worry if you don’t have a Paypal account. In fact you don’t have to create a Paypal account to use it. Simply enter your credit card details as you usually do on any other online website.

The funds are automatically deducted from your bank account or charged to your credit card, depending on the previously selected payment options. An email will be sent automatically by PayPal to both you (buyer) and us (seller).

How can I return a faulty item?

Email us at support@zumi.com.au and include the product name, date of purchase, your full name and the shipping address.

We’ll take anything back within a 30-day period except consumable or perishable items (food, drinks, batteries etc).

Procedure to return an item:

Returns By Mail

Please return your item in the original shipping packaging (if possible).

Please include all original materials, manuals and accessories and send to:

Attention: Returns Zumi-X

Shop 4

161 – 167 Military Road

Dover Heights NSW 2030

Until your product is assessed, you will be responsible for the cost of return shipping. If the product is faulty, we’ll issue a replacement as opposed to a refund. If the second product proves to be faulty as well, Zumi-X will issue a refund.

Please return post to us with tracking so we can ensure we receive the returned item timeously.

Refunds will be issued to the original Credit Card/PayPal/ ZipPay account used for the purchase.

Can I Pick Up My Purchase?

As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.

However, if you would like to pick-up your items from our Commercial office, please contact us at hello@zumi.com.au

Where is My Order?

We recommend checking your order confirmation email to find out when your order will leave our warehouse.

Once your order has left our warehouse, you will receive a separate dispatch confirmation email to let you know that it's on its way.

Expected delivery timeframes to your location will also be included in this email.

If a tracking number is provided in your dispatch email, you can contact the courier directly for further information on your delivery.

What Happens if delivery is attempted, but I wasn't home and its been returned to sender?

We advise that you monitor the tracking information that is given to ensure that you are available for delivery.

Should the item be returned to us, then you will be responsible for the shipping cost to return the item to you again. 

    Coupon Codes

    From time to time we may offer coupon codes; these must be applied at checkout. Please note that coupon codes cannot stack - this means that only one can be used at a time.

    Coupon codes also cannot be applied after an order is placed, so please ensure it is entered at the time of checkout