Where do we ship?
We ship Australia wide, except for PO Boxes. If you are overseas and would like to place an order - please email firstname.lastname@example.org and we will quote you for international freight.
Where do we ship from?
All our stock is held in local warehouses in Australia.
What currency are items quoted as?
All items are quoted in Australian dollars.
What is the cost of delivery?
Delivery is FREE, regardless of items purchased or where you live. We won't charge you a cent. Never!
When will my items arrive?
We try and dispatch within 2 business days (order's received after 12pm EDT (local time in Sydney), will only be processed the following day; or during the weekend, will only be processed on the following Monday.
Depending on the products ordered and your location; shipping might take around 2-5 days. We have warehouses countrywide and where possible, we ship from a warehouse in your area, just to speed up the process.
Please note that the above is just an estimate and during peak or busy times, the delivery time frame will take longer. But rest assured, we know you want your items as soon as possible and we will do everything we can to rush every order.
How can I track my order?
Most orders are dispatched with Fastway Couriers (or on occasion Auspost) and will have tracking ability. Please note that tracking is not live. In most cases the Fastway Website will not show anything before the shipment has been scanned at the point of its destination.
Our orders are collected in bulk and aggregated with other orders
We receive the tracking number from Fastway the same time that you do. In a lot of circumstances, your order will be received before any tracking becomes available to us. We will only update tracking if your order is still in transit.
We know this system isn’t perfect,and are working on ways to get you the tracking number sooner.
Delivery & Shipping Process
- Order is placed by customer
- Staff receive Order and is Processed
- Once Order is prepared, a delivery is scheduled with Courier (usually Fastway Couriers)
- Courier collects batch Orders and arrange delivery
- Courier supply’s tracking number to us and customer simultaneously
- Goods are delivered
If anything is taking longer than usual, please contact us at email@example.com and we’ll follow up for you.